Privacy Policy

Privacy Policy

Introduction

Welcome to https://louisville-mental-health-evaluations-therapy.denvermentalhealthcare.com (hereinafter referred to as “Louisville Mental Health Evaluations Therapy,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from users accessing our website, services, applications, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://louisville-mental-health-evaluations-therapy.denvermentalhealthcare.com.
  2. Any mobile applications or software we develop and make available for download.
  3. Online services, tools, and resources provided by our company.
  4. Interactions between our users and our team through various communication channels.

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data as an authorized user:

  1. Account Creation: When you create an account with us, we collect your name, contact details, and login credentials.
  2. Service Usage: We track your interactions with our services, including the features you use, search queries, and content you view or share.
  3. Payment Transactions: If you make purchases on our platform, we securely process payment information using third-party payment gateways, ensuring compliance with PCI DSS standards.
  4. Communication: We may communicate with you via email, phone, or text messages for service updates, newsletters, surveys, or direct marketing (with your consent).

Personal Data Collection

We collect various categories of personal data to enhance your user experience and deliver personalized services:

  1. Account Information: This includes your name, username, email address, password (hashed and salted), and profile picture.
  2. Payment and Financial Details: Credit or debit card numbers, expiration dates, billing addresses, and transaction histories are processed through secure payment gateways.
  3. Purchase Data: Items purchased, quantities, prices, and purchase timestamps.
  4. Mobile Device Identifiers: Unique device identifiers, mobile network information, and IP addresses to enhance user experience and analytics.
  5. Location Data: With your consent, we may access your location data for personalized content or services.
  6. Feedback and Reviews: Your ratings, reviews, and comments help us improve our services.
  7. Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (with your permission).
  8. Product Interaction: Data on the products or content you view, search for, or interact with on our platform.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to improve your experience on our website:

  1. Strictly Necessary Cookies: These are essential for website functionality, ensuring secure access, and maintaining user sessions.
  2. Preference Cookies: Used to remember your preferences, language settings, and ad choices.
  3. Analytics Cookies: Track visitor behavior to provide insights for service enhancement and personalization.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their tracking preferences.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

  1. Account Information: We retain account data as long as your account is active or necessary for providing services, and in some cases, up to 7 years after account termination (for legal or tax purposes).
  2. Transaction Data: Payment information is securely stored for the duration required by payment processors and our financial records retention policies.
  3. Analytics and Research: Aggregate data derived from analytics cookies may be retained indefinitely for research and service improvement.
  4. Legal Compliance: We may store personal data beyond account closure if required to comply with legal obligations, resolve disputes, or enforce our terms of service.

Once the retention period expires, we will delete or anonymize the data.

Data Security

We prioritize the protection of your data through robust security measures:

  1. Encryption: We use encryption protocols for data at rest and in transit to ensure secure communication and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Our team members have access only to the personal data required to perform their duties, and we maintain strict access protocols.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors. If you believe we may have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Data Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you, along with its format, source, and accuracy.
  2. Rectification: If your data is inaccurate or incomplete, you can ask for corrections or amendments.
  3. Erasure (Right to be Forgotten): In certain cases, you may request the deletion of your personal data from our systems.
  4. Restriction: You have the right to restrict processing of your data under specific circumstances.
  5. Data Portability: We can provide a portable copy of your data in a commonly used format upon request.
  6. Objection: You may object to or withdraw consent for certain uses of your personal data at any time.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data rights.

To exercise these rights, please contact our Data Privacy Team via the provided contact details in this policy. We will respond to your requests as quickly as possible and within applicable legal deadlines.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date, ensuring you are always informed about our data handling practices. We encourage you to review this policy periodically for any updates.

Contact Us

For any questions, concerns, or requests related to your privacy and data:

  • Email: contact@louisville-mental-health-evaluations-therapy.denvermentalhealthcare.com
  • Mailing Address: Privacy Team, Louisville Mental Health Evaluations Therapy, [Street Address], [City, State, ZIP Code]

We value your trust in our company and are dedicated to maintaining the highest standards of data protection.